After sales service is an important part of enterprise service. Do a good after-sales service, not only related to the quality and integrity of the company's products, but also related to the customer can get real, complete satisfaction.
1, collate customer information, the establishment of customer files
Customers or consulting firm, to negotiate the technical service, after finishing the procedures or after the talks, the Ministry of business should be in within two days the customers about finishing tab and the establishment of archives, archives bag mount. Customers include: customer name, address, telephone number, repaired or visit date, type, type, customers want to get service in the company records (see "customer basic data file table").
2, according to customer profile information, research customer needs
Business personnel in accordance with customer profile information, study of customer service needs, find out "next time" service, such as customer notification to scheduled maintenance, inform customers participate in preferential activities of the company's activities, to the company, notice to customers on time into the factory repair or free detection and so on.
3, with the customer telephone, letter contact, to carry out tracking service staff through telephone contact, so that customers receive the following services:
(1) to inquire about the situation of the customer and what is the opinion of the company's services;
(2) ask the customer whether there is no new service demand in the near future;
